Example image of eyePlorer eyePlorer map for 'Emotional labor': Arlie Russell Hochschild Facial expression Sociology Ambiguity Emotion Organization Employment Face to Face Job Modification Influence Behavior Cognition Fake Suppression Acting Deception Intention Audience Authenticity Good faith Bad faith Authenticity (philosophy) Depression (mood) Emotional exhaustion Stress (biology) Cashier Hospital Licensed Professional Counselor Nurse Secretary Waiting staff Interpersonal relationship Role Emotion work Affective Events Theory Greater Good Science Center Sociology of emotions Emotional contagion Affect (psychology) Organizational studies Job satisfaction