Example image of eyePlorer eyePlorer map for 'Loyalty business model': Business model Strategic management Product (business) Service (economics) Quality (business) Switching barriers Fred Reichheld Net present value Amortization (business) Word of mouth Profit margin Virtuous circle and vicious circle Patronage concentration American Customer Satisfaction Index Jeffrey Gitomer Loyalty Effect My Coke Rewards Strategic Service Management E-mail marketing Loyalty marketing Loyalty program Loyalty Mobile Virtual Network Enabler Alcohol advertising Choices Market Noriaki Kano Multichannel retailer Ingrid Stabb Benco Dental Suggestion box Zappos.com Acette Barriers to entry Customer retention Ethical marketing Porter five forces analysis Tobacco advertising SCORE! Educational Centers Customer satisfaction Marketing management Yield management Angela Anaconda